Refund policy
Thank you for choosing The Free-Spirited Flamingo (FSF). I appreciate you and I want you to LOVE your purchase. I do my absolute best to ensure the accuracy of every order that is shipped out. Items are handmade and will not be 100% perfect. I do my best to get them as perfect as I can, but that cannot always happen. I am only human, not a robot. With that said, these slight imperfections make your item/s even more unique in its own little way.
As a purchaser of item/s from FSF, the purchaser agrees to the following:
Due to the nature of this business and the uniqueness and/or personalization of each and every item sold by FSF, know that ALL SALES ARE CONSIDERED FINAL. Carefully review your order before confirming your purchase.
I know how frustrating getting damaged or incorrect items can be. Because of this, the ONLY exceptions to the No Refund Policy include:
> Defective or Damaged Item/s: Please inspect your order upon receiving. Damaged merchandise must be reported within FIVE days of delivery. Damaged merchandise will only be exchanged with the exact same item.
> Wrong Item Sent: If you receive an item that is different than the one you ordered, it must be reported within FIVE days of delivery.
> Missing Item/s: Missing item/s must be reported within FIVE days of delivery. Replacement will be at the discretion of The Free-Spirited Flamingo.
FSF offers multiple solutions when your order is not correct. We may require a photo and/or for the original item to be returned when providing a resolution. Returning items will be at the expense of you, the customer. FSF cannot be held responsible for goods damaged or lost in return transit. FSF is unable to issue a refund without proof of return delivery. You must use a trackable mail service. If you are instructed to return the original item and it is not received, FSF reserves the right to not refund nor replace the item.
Due to the nature of the production process, slight variations and small imperfections are NOT considered damage or flaws. Variation in material, production equipment, and heating are acceptable industry standards and are not considered damaged. Due to lighting and variations in monitors, smartphones/tablet displays, different viewing angles and pictures, objects may differ in color slightly. I am not responsible if the colors show differently in person.
Due to the very quick Turn Around Time on getting orders shipped out, you have one hour from the time your order is placed to cancel it. In order to exercise your right of cancellation, you must inform FSF of this decision by means of a clear written statement. You can hit “reply” right on your order confirmation email to do this.
If your order was marked as a gift when purchased and then shipped directly to you, if a return is accepted, you will receive a store credit for the value of your return. If the gift giver gave the gift right to you, and a return is accepted, the refund will be issued to the original payment method.
To report a problem, please contact us at the email below with your order number, details of the problem, and any photos that will be helpful. If you have any questions or require further assistance, also contact us at the email below.
>> Last updated: October 09, 2025
The Free-Spirited Flamingo reserves the right to update this policy at any time. Please review it regularly.