Shipping policy
Once your order is in the hands of USPS, FSF is NOT responsible for it anymore. Orders are shipped via USPS Ground Advantage or USPS Priority Mail and do include Standard Shipping Insurance that is provided by USPS. This coverage is provided against lost, damaged, or missing contents and is limited to a maximum liability of $100. In order to file a claim, you will need to go through the USPS website and follow their instructions.
FSF highly recommends you do not opt out of Route Shipping Protection. By opting out of Route, you are taking full liability of any damages or loss that incurs during the shipping/delivery process that may not be covered by the standard insurance provided by USPS. Here is a brief comparison of the two.
Once your order has been shipped, you will receive an email with your tracking details. Please allow 24 hours for tracking information to update. You can track your order using the tracking number on the carriers website.
Products are delivered to the address provided by you during checkout. Upon delivery, please check the contents and report any issues promptly. If your package appears visibly damaged, you may refuse to accept it.
FSF is not liable for delivery errors due to incorrect or incomplete information provided by you during the checkout process. In the case that delivery has failed due to incorrect information, FSF will reach out to you to work on correcting this error. You will be responsible for any additional shipping costs.
I strive to get orders out as fast as I can. The standard Turn Around Time (TAT) on order containing only Ready To Ship (AKA retail) items is 1-3 business days, but these orders often go out the same day as the order is placed. TAT on orders containing any Made To Order items, may be UP TO ten business days. The TAT on any MTO item/s will be discussed at the time of ordering.
Please note that during high-volume periods, processing time may take longer than usual. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, you will be contacted via the email attached to your order.
If you have any problems or any questions, please contact us at the email below.
>> Last updated: October 09, 2025
The Free-Spirited Flamingo reserves the right to update this policy at any time. Please review it regularly.